Effective date: 12 September 2026
A 45-day return window and a clear process for getting help.
Request a return within 45 days
Contact us within 45 calendar days after delivery to request an eligible return. Include your order number, the item, the reason for the return and photographs of any defect or damage where reasonably possible. Do not send goods back until we provide the return address and instructions.
Defective, damaged or incorrect goods
If a product arrives defective, damaged or materially different from the agreed description, we will assess the issue and arrange a repair, replacement or refund as appropriate and subject to your applicable rights. We cover reasonable, pre-approved return shipping costs for confirmed defects, shipping damage or an incorrect item supplied by us. We will not require an item to remain unused where reasonable inspection or use was necessary to discover a fault.
Retain the product, included accessories and packaging where available. Missing original packaging does not by itself remove rights concerning defective goods. Do not ship a damaged or swollen battery; contact us for safe handling instructions.
Change-of-mind returns
Standard, non-customized goods may be returned within the 45-day window if unused, complete and in resaleable condition with their original packaging. You pay the return shipping cost for a change-of-mind return. Original shipping charges are not refunded for change of mind unless required by applicable law.
Made-to-order, customized or specially procured goods may have restrictions on change-of-mind cancellation or return. Any restriction must be disclosed in the product description or quotation before purchase. This does not exclude remedies for defective, incorrect or misdescribed goods.
Return process
- Email dxblinktrading@gmail.com or contact either phone number below within the return window.
- We review the request and provide return instructions and any approved shipping arrangement.
- Pack the item safely and use a trackable service when instructed. Remove personal accounts and data where possible without damaging the product.
- We inspect the returned goods and notify you of the outcome, normally within 5 business days of receipt.
Refund timing and method
Approved refunds are normally initiated within 5–10 business days after inspection and approval. Our maximum refund processing period is 45 calendar days after we receive the eligible returned item, or after approval where no return is required. A shorter deadline required by applicable law takes precedence. We aim to resolve refunds promptly rather than wait for the maximum period.
Refunds are returned to the original payment method where supported. If that method cannot receive a refund, we agree a suitable alternative with the purchaser after verification. Bank and payment-provider posting times can vary; we provide a refund reference or status update where available. Contact us if a refund has not appeared within the period we communicate.
A full refund for a confirmed defective or incorrect item includes its purchase price and any delivery amount required by applicable law, together with pre-approved return shipping. We explain any permitted deduction and its reason before finalizing a partial refund.
Order cancellation
Contact us as soon as possible to cancel. Standard orders can be cancelled before dispatch for a full refund. After dispatch, the returns process applies. Custom sourcing commitments or customization costs can be deducted only where the condition and actual non-recoverable cost were disclosed and accepted before purchase, and where permitted by law. If we cannot supply an accepted order, we notify you and refund the undelivered items and any associated delivery charge.
Warranty and customer rights
The listed retail catalogue models include a 12-month DXB Link Trading seller warranty against manufacturing defects. Manufacturer warranty eligibility depends on the model and region and is not guaranteed. Standard catalogue goods remain eligible for change-of-mind returns under the conditions above even when sourced to order; additional custom-order restrictions apply only if expressly agreed. This policy does not limit mandatory consumer protections, statutory remedies or any longer rights that apply to your purchase.
Returns support
PT DXB LINK TRADING
Gedung Metro Pasar Baru, 3rd Floor T-U 305, Jalan H. Samanhudi No. 2B, Pasar Baru, Sawah Besar, Jakarta Pusat, DKI Jakarta 10710, Indonesia
Email: dxblinktrading@gmail.com
Telephone: +62 858 62204590 / +62 857 36006329
NIB: 2706260070615