Effective date: 12 September 2026
Clear delivery expectations, from order confirmation to your destination.
Delivery timeframe
Our delivery target is 5–7 business days from order confirmation and cleared payment for in-stock products on supported delivery routes. Business days are Monday to Friday, excluding relevant public holidays. We confirm the expected delivery date before accepting your order.
Products that require sourcing, bulk freight, remote-area delivery or special handling may have a different timeframe. Any additional sourcing or dispatch lead time is stated in the product listing or written quotation before payment. The 5–7 business day target does not apply to sea freight unless expressly confirmed in writing.
Destinations and delivery charges
We coordinate domestic Indonesian and international shipments to eligible destinations. Availability depends on the product, carrier coverage and applicable import or export rules. Shipping charges are shown at checkout or itemized in your quotation before you pay. We do not assume that international shipping is free.
Published standard shipping charges
These are DXB Link Trading’s shipping charges for the listed retail catalogue, not a quotation from a specific carrier. One parcel order is charged the first-unit rate plus the additional-unit rate for every further unit in the basket. Rates cover standard delivery to a serviceable address; bulk freight, remote locations or special handling are quoted separately before payment and require your acceptance.
| Destination | First unit | Each additional unit |
|---|---|---|
| Indonesia | Rp 35,000 | Rp 15,000 |
| Singapore, Malaysia | Rp 250,000 | Rp 50,000 |
| India, Thailand, Philippines, Vietnam | Rp 400,000 | Rp 75,000 |
| UAE, Saudi Arabia, Australia, New Zealand, United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Spain, Ireland | Rp 600,000 | Rp 100,000 |
Example: two items delivered within Indonesia cost Rp 50,000 in shipping (the first-unit charge plus one additional-unit charge). Enter the destination at checkout to see your order’s charge. Changing the display currency does not change the shipping destination.
Other destinations are available by enquiry only. Sourced-to-order availability, local product approvals, battery handling and carrier acceptance are confirmed before an order is accepted. If standard delivery is unavailable, we offer a separately agreed quotation or cancellation before payment.
Customs, taxes and duties
Your order or quotation identifies whether import duties, taxes, brokerage and clearance charges are included. Unless expressly included, charges assessed by the destination authority are payable by the recipient. We explain known customs responsibilities before the order is accepted. Customers must supply accurate recipient information and any reasonably required import documentation.
Electronics and restricted shipments
Batteries, wireless devices and certain electronics may require special handling, safety documentation or destination approval. We confirm whether a product can be shipped to your country before acceptance. We do not ship prohibited products or knowingly bypass import or export restrictions.
Dispatch and tracking
We provide shipment confirmation and tracking or freight reference information when available. Please check your delivery address, contact number and postal code before submitting the order. Contact us immediately to request a correction; changes may not be possible after dispatch.
Delays, loss or damage
Customs inspections, severe weather, carrier disruption and public holidays can affect delivery. If a delay occurs, we will provide an updated estimate when available. Contact us if tracking stops updating or the agreed delivery window passes. We will investigate with the carrier and arrange an appropriate resolution, including replacement or refund where applicable.
If your parcel is damaged, keep the packaging and photograph the parcel and product if possible. Report the issue promptly so we can investigate. The 45-day return window is not shortened by a request to report transit damage promptly.
Failed or refused delivery
Contact us if delivery fails. Any re-delivery charge caused by an incorrect address or refusal will be explained before it is charged. Mandatory consumer rights and remedies for our errors are not excluded.
Delivery support
PT DXB LINK TRADING
Gedung Metro Pasar Baru, 3rd Floor T-U 305, Jalan H. Samanhudi No. 2B, Pasar Baru, Sawah Besar, Jakarta Pusat, DKI Jakarta 10710, Indonesia
Email: dxblinktrading@gmail.com
Telephone: +62 858 62204590 / +62 857 36006329
NIB: 2706260070615